Department: Human Resources
Grade: 8
Reports To: VP Human Resources
Classification: Non-Exempt
Supervises: Direct: 0 Indirect: 0
Salary: $27,914 - $41,870

Role: The primary role of this position is to make a difference in our neighbors’ lives. This is accomplished by providing the highest quality of service to both internal and external members. In addition, directs the selection and recruitment of qualified personnel for the Credit Union; and provide administrative support to the Human Resources department in a variety of areas to include HRIS system maintenance, training and development.

Major Duties and Responsibilities: (E) Essential or (N) Nonessential

30% Provide assistance in developing, facilitating, and scheduling any internal training programs as needed to include the development of lesson plans, and/or tests or tools to measure comprehension. (E)

20% Provide outstanding service to each internal and external member as defined by our Service Standards and Promises. (E)

10% Direct the selection and recruitment of employees; interview candidates and provide direction to managers about the interview process; administer appropriate proficiency test to job applicants, ensuring that proper interviewing and testing practices are utilized in the hiring process; develop relationships with external employment sources. (E)

5% Coordinate and conduct new hire orientation. (E)

5% Maintain knowledge of federal and state laws pertaining to employment, particularly those which affect the hiring and placement process. (E)

5% Provide HR information necessary to answer general credit union policy questions or clarify benefit use. (E)

5% Complete required checks on prospective new hires, including bondability, references, background, credit and personal references. (E)

5% Promote employee relations by providing input and guidance on the interpretation of policies as they relate to employees and the credit union's objectives. Assist in developing HR related communications and services to all staff. (E)

5% Provide live helpdesk support to front and back office departments. Assist all employees with training and development needs. (E)

5% Communicate updates to staff regarding openings, new hires, promotions, etc. (E)

5% Performs other related duties as assigned. BrightStar Credit Union Structured Compensation (N)

Expectations:

1. Provide outstanding service to internal and external members as defined by our service standards and promises.
2. To process applicant and new hire information with accuracy.
3. Provide monthly reports on status on recruitment efforts and miscellaneous department activity.
4. To assist in planning and delivery of training programs that fit the credit union's need.
5. Maintain in-depth understanding of credit union products, services, policies and procedures, as an understanding of the credit union's mission.
6. Maintain positive attitude; encourage credit union service standards.
7. Continually expand knowledge and develop skills to enhance training skills and general knowledge of human resources.

Knowledge and Skills:

Experience: Two years to five years of similar or related experience.

Education: A college degree. Interpersonal Skills: The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.

Other Skills: Working knowledge of employment and interviewing practices. Excellent oral and written communication skills; ability to express ideas and procedures clearly and concisely; ability to work with highly confidential information. Knowledge and proficient use of computer applications to include spreadsheet and word processing programs; excellent organizational skills; must be detail-oriented.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.