Department: Operations
Reports To: Branch Manager
Classification: Non-Exempt
Job Status:  Full Time

BrightStar Credit Union is committed to creating a diverse work environment where everyone has an opportunity to succeed. We're dedicated to empowering the careers of our people. Our work environment is fun, fast-paced and service-oriented.

We are currently seeking a Head Teller to join our team at our Davie Branch!
The primary purpose of the position is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. Responsibilities for the Head Teller include supervising the operations of the teller line, along with scheduling and monitoring the daily activities of the tellers. It is essential that the individual in this role provide outstanding service to each internal and external member as defined by our Service Standards and Promises.

Major Duties and Responsibilities
• Accurately process all transactions related to the position. Provides all teller functions, including the balancing of the Night Drop, ATM and TCD, while maintaining sufficient supplies of cash to same. Trains employees, directs and evaluates performance within her/his area of supervision while monitoring the daily activities of the tellers.

• Identify the financial needs of the members and suggest a product or service that will meet their needs.

• Ensures that all tellers, as well as her/his self, balance consistently and in a timely manner, with minimal outages.

• Informs management of key issues concerning the teller line and the branch, as well as any other BSCU issues.

• Has knowledge of all BSCU products and services, policies and procedures. Assists members in promoting products and services.

• Assists tellers in all out of balance situations as well as member issues. Schedule teller's hours, including Saturdays, lunches and breaks. Rotate assignment on opening/closing and Saturday schedule as needed.

Knowledge and Skill Requirements
• Two to five years of similar or related Head Teller experience
• High school education or GED
• Must be proficient in keyboarding and calculators
• Must have excellent communication skills
• Working knowledge of Credit Union Product Regulations
• Effective Interpersonal Skills: A significant level of trust and diplomacy is required in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) is necessary.

Interpersonal Skills: A significant level of trust and diplomacy is required in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) is necessary.


Benefits: Medical/Dental Benefits are available along with Defined Benefit Pension, 401K and Life Insurance

This Job Description is not a complete statement of all duties and responsibilities comprising this position.