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BrightStar CU Online Banking Help Center

Check History Help

Use Check History to view only share drafts your account histories (not deposits and ATM withdrawal, or debit card transactions). The check history view is useful in making a quick search on the most recent checks to clear.

Check History

Use this to display draft history for the specified
date range and account.
Account: 
Date Range: 
to

Choose the account, select a date range (one month from the current day is the default) and click on the “Submit” button to pull the history, or “reset” to select a different account or date range.


Check Status Help

To research the status of a particular check, use the “Check Status” option. Choose the account and enter the check number. If the check has cleared in recent history, the Check Status Result will show the date cleared. (see account disclosures for the number of days of checking history available online).

Check Status Result
Your check 9865 from account 1 cleared on 10-17-2002 .

If the check has not cleared, or no information is available in the online history, the check status will show:

Check Status Result
Your check 2065 was not paid in the current history.


Check Withdrawal Help

What is a check withdrawal? A check withdrawal is a request to withdraw a specific amount of money from your checking account and have a check mailed to you. For security reasons, the check can only be mailed to your address of record. To cut a check, select 'Check Withdrawal' from the ‘Check Services’ menu. Use the pull down menu to select an account to debit for this check. Enter the check amount and press the 'Submit Request' button.

CHECK WITHDRAWAL
Account Number:
Check Amount:
(Please enter the amount in dollars and cents with a decimal, for example: 50.00)
 

The next window appears asking you to verify this information.

Check Withdrawal Confirm

You have chosen to withdraw $ 1.00
from 1-Checking Account

Click Submit to continue.


Press 'Submit' to complete the transaction, or 'Cancel' to cancel the transaction.

After pressing 'Submit,' you will receive an acknowledgment window that your request has been completed.

I entered 1,000, but the verification screen says $10.00. The application requires a cent value and automatically uses the last two digits for this value.

I requested that a check for an amount higher that what's in my account to be sent. If you have overdraft protection on your checking account, the system will look at the accounts you have set up for overdraft access. If there are available funds, the amount needed for the transaction will be deposited, and an overdraft protection fee will be assessed. If you do not have overdraft protection or your overdraft account has no funds available, your request will be declined in most cases.

How long does it take for a check withdrawal to arrive? The credit union will process and mail your request the same day if the request is made within normal business hours. Contact our credit union if a check has not arrived in a reasonable amount of time.


Help Topics

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