Recently, some residents in south Florida received calls and text messages requesting confirmation of their account numbers (including debit or credit card numbers). The message usually asks the recipient to call a phone number to “activate” or “verify” their debit or credit card. Some of these messages have mentioned the names of credit unions, including BrightStar.
BrightStar did not send these messages. The messages are an attempt at fraud called "phishing," which means someone tried to trick people into providing their account information. Some of BrightStar’s members received these messages (as well as non-members.)
No BrightStar data has been compromised. Member account information remains safe and secure. The only connection to the Credit Union is that some of the messages mention our name.
If you receive a message like this, ignore it. Do not call the phone number in the message nor reply to the message. Never provide your account information to someone unless you know who it is. BrightStar will NEVER send you a text message or email asking you to verify your account information.
If you mistakenly provide your account information to a suspected fraudster, or if you suspect fraudulent activity on your BrightStar account, please contact the Credit Union at 954-486-2728.
Protect yourself. Don’t get caught by phishing.