Coronavirus (COVID-19)
Status Updates
Status Updates as of Monday, November 30, 2020
- Our Fort Lauderdale branch will be reopening on Monday, January 4, 2021. In the meantime you may utilize our ATM, Mobile and Online Banking Services. You may utilize Publix ATMS, which are fee-free for BrightStar members. We apologize for the inconvenience.
- Our Davie branch lobby will reopen on Wednesday, August 19, 2020.
- We are happy to share the news that our branch lobbies will reopen on Monday, June 15th. Extra precautions will be put into place to keep you and our BrightStar employees safe. To maintain social distancing and to adhere to CDC guidelines, we will be limiting the number of members allowed inside. PLEASE REVIEW OUR OPENING GUIDELINES.
- BrightStar is both understanding and compassionate towards our members during these difficult times. If you are experiencing financial hardship due to the virus, please inform one of our member service representatives and we will do our best to accommodate you.
- We are currently experiencing high phone call volume; our wait times will be a bit longer than usual. Thank you for your patience.
- Our online banking platform allows you to confidently bank from virtually anywhere that you have service. It's fast, convenient and completely free to use for all members. Enroll Today!
COVID-19 Fraud Warning
Scammers are taking advantage of the COVID-19 pandemic and are trying to steal your money and personal information. Stay aware and alert to protect yourself. READ THE LATEST FRAUD ALERTS
Opening Guidelines
What to expect:
1) A BrightStar employee will verify your identity and ask you to remove your mask briefly when you enter the lobby. 2) Masks must be worn at all other times while in the branch. 3) Shared branch members will continue to be assisted in the drive-thru only. 4) Arrows will direct you to where a representative will assist you. How we are keeping Members safe: 1) Employees will be wearing masks, and each teller window will be equip with a "sneeze guard." 2) Automatic hand sanitizers are located at each entrance. 3) Entrance door handles and teller line will be wiped and sanitized hourly. 4) Lobby chairs, cubical chairs, and the stylus at each teller will be sanitized after each member.Close