Latest Fraud Alerts

Security Alert: Some individuals recently received a text message asking for account information.

A text message was recently sent to people in south Florida about their debit card. The full text of the message is as follows: “Your BrightStar Credit Union debit card has a pending alert. Call now free: 1-866-531-xxxx and follow instructions to resolve this alert.” Note: The phone number in the message has since been disconnected.

BrightStar did not send this text message. The message was an attempt at fraud called “phishing,” which means someone tried to trick people into providing their account information.

No BrightStar data has been compromised. Your account information is safe and secure. The only connection to the Credit Unon is that the message mentions our name. The message was sent to some members and to people unrelated to the Credit Union (non-members).

If you receive a message like this, ignore it. Do not call the phone number nor reply to the message in any way. Never provide your account information to someone unless you know who it is. BrightStar will NEVER send you a text message or email asking you to verify your account information.

If you did mistakenly provide your account information to a suspected fraudster, please contact the Credit Union.

Online Banking Password Reset Scam

There are reports of a scam that is circulating at a variety of financial institutions regarding a screen that appears during the login process to online banking. This page is generated from malware located on your personal computer. Malware is a general term for software programs that have been designed with or can be used for malicious intent. These include viruses, worms and Trojans.

After the consumer authenticates on the web site (enters password information), a page appears requesting personal card information to “confirm their identity”. The page appears to be coming from us, but it is not. Please do not input your personal information. Seek professional assistance to clean your personal computer of this infection as soon as possible.

Here is a screen shot of what it may look like:

Email Fraud Alert

There are currently fraudulent emails circulating that appear to be from either the Credit Union National Association (CUNA) or the National Credit Union Administration (NCUA) asking for personal account information. Please delete this email, as it is fraudulent and a phishing scam. Contact your credit union if you have additional questions.

Internet Fraud Information

The Internet offers a global marketplace for consumers and businesses. But crooks also recognize the potentials of cyberspace. The same scams that have been conducted by mail and phone can now be found on the World Wide Web and in email, and new cyber scams are emerging.

Wire Transfer Alert

Members who are in the process of buying a home are receiving fraudulent wiring instructions.  We urge all members to confirm the wiring instructions verbally with their title company as opposed to relying on the emailed instructions.

Fraudulent Postcard Alert

We have been made aware that there are fraudulent postcards being sent to members around the country.
The cards ask them to call a 1-800 number regarding an important matter to do with their mortgage or loan from your credit union. This is a fraudulent attempt to collect their personal information, so please make sure they DO NOT CALL the number. Below is an example:

Quick Links

Frequently Asked Questions

When you open a BrightStar CU account, you become a member. Your membership is your passport to a whole world of Credit Union services. Join for as little as $1. Once you’re a member, you’re eligible to apply for other accounts-including checking, loans, credit cards, and more. We offer 3 convenient ways to join:

  • Submit an application online
  • Complete a PDF application online, then mail it
  • Visit your nearest BrightStar CU branch location

Anyone who lives, works or goes to school in Broward, Collier, Lee, Martin, Miami-Dade, Palm Beach OR St. Lucie Counties, Pinellas, Hillsborough, Polk, Osceola, Brevard, Manatee, Hardee, Highlands, Okeechobee, Indian River, Sarasota, DeSoto, Charlotte, Glades, Hendry and Monroe Counties, Florida. BrightStar CU serves Broward Schools, as we’ve proudly done for over 70 years. We provide services to local Partner Organizations, which offer BrightStar CU as a benefit to their employees. Family members of the above named groups are also eligible to join.