Recently, some residents in south Florida received calls and text messages requesting confirmation of their account numbers (including debit or credit card numbers). The message usually asks the recipient to call a phone number to “activate” or “verify” their debit or credit card. Some of these messages have mentioned the names of credit unions, including BrightStar.
BrightStar did not send these messages. The messages are an attempt at fraud called "phishing," which means someone tried to trick people into providing their account information. Some of BrightStar’s members received these messages (as well as non-members.)
No BrightStar data has been compromised. Member account information remains safe and secure. The only connection to the Credit Union is that some of the messages mention our name.
If you receive a message like this, ignore it. Do not call the phone number in the message nor reply to the message. Never provide your account information to someone unless you know who it is. BrightStar will NEVER send you a text message or email asking you to verify your account information.
If you mistakenly provide your account information to a suspected fraudster, or if you suspect fraudulent activity on your BrightStar account, please contact the Credit Union at 954-486-2728.
Protect yourself. Don’t get caught by phishing.
Frequently Asked Questions
When you open a BrightStar CU account, you become a member. Your membership is your passport to a whole world of Credit Union services. Join for as little as $1. Once you're a member, you're eligible to apply for other accounts-including checking, loans, credit cards, and more. We offer 3 convenient ways to join:
- Submit an application online
- Complete a PDF application online, then mail it
- Visit your nearest BrightStar CU branch location
Anyone who lives, works or goes to school in Broward, Collier, Lee, Martin, Miami-Dade, Palm Beach OR St. Lucie Counties, Florida. BrightStar CU serves Broward Schools, as we've proudly done for over 70 years. We provide services to local Partner Organizations, which offer BrightStar CU as a benefit to their employees. Family members of the above named groups are also eligible to join.