Member Service Center

BrightStar Credit Union Contact Us

Great Service is Just a Phone Call Away!

Telephone Hours:

Monday – Thursday: 9am – 5pm
Friday: 9am – 7pm
Saturday: 9am – 1pm

Telephone: 954.486.2728 (BSCU)
Toll Free: 800.637.2728 (BSCU)

Mailing Address:

BrightStar Credit Union
PO Box 8966
Ft. Lauderdale, FL 33310-8966

Visit one of our Branches
Find an ATM


Other important phone numbers:

To report a lost, stolen or compromised card, call 1-800-543-5073.

To change your Credit Card PIN , call 866-297-3408.

To change your Visa Check Card or ATM Card PIN, call 1-866-297-3411.

For Online BillPay support call 888-918-7406.

Quick Links

Frequently Asked Questions

When you open a BrightStar CU account, you become a member. Your membership is your passport to a whole world of Credit Union services. Join for as little as $1. Once you’re a member, you’re eligible to apply for other accounts-including checking, loans, credit cards, and more. We offer 3 convenient ways to join:

  • Submit an application online
  • Complete a PDF application online, then mail it
  • Visit your nearest BrightStar CU branch location

Anyone* who lives, works or goes to school in Broward, Collier, Lee, Martin, Miami-Dade, Palm Beach OR St. Lucie Counties, Pinellas, Hillsborough, Polk, Osceola, Brevard, Manatee, Hardee, Highlands, Okeechobee, Indian River, Sarasota, DeSoto, Charlotte, Glades, Hendry and Monroe Counties, Florida. BrightStar CU serves Broward Schools, as we’ve proudly done for over 70 years. We provide services to local Partner Organizations, which offer BrightStar CU as a benefit to their employees. Family members of the above named groups are also eligible to join.