Fraud Prevention Resources
Learn how to protect yourself, your accounts, and your identity with our fraud prevention guides.
ATM Safety
Stay safe when using ATMs with these helpful tips for avoiding theft and fraud at the machine.
Learn MorePhishing Protection
Learn how to spot and avoid phishing emails, texts, and calls designed to steal your personal information.
Learn MoreConducting Transactions Online
Best practices for safe and secure online banking — protect your information when banking on the web.
Learn MoreProtect Your Personal Information
Practical steps to prevent identity theft and protect your credit, debit, and ATM card security.
Learn MoreFraud Prevention Tips
Stay aware and alert with our latest fraud prevention tips, including videos and helpful resources.
Learn MoreFraud Alerts
View the latest fraud alerts and security warnings to stay informed about current scams in your area.
View AlertsCommon Scams to Watch For
Spoof Calls & Texts
Scammers impersonate BrightStar by spoofing our phone number. We never call asking for account info or codes.
Phishing Emails
Fake emails posing as BSCU or government agencies asking you to "verify" or "update" your account information.
Holiday Scams
Watch out for fake delivery notifications, fake e-cards, and "too good to be true" deals during the holidays.
Mail Theft
Thieves steal mail to access checks, credit cards, and personal information. Use locked mailboxes when possible.
Jury Duty Scams
Fake calls claiming you missed jury duty and demanding payment to avoid arrest. Real courts never demand payment by phone.
Home Warranty Letters
Scam letters claiming your home warranty is expiring. Verify directly with your real warranty provider.
Helpful Resources
FTC Identity Theft
Federal Trade Commission resources for identity theft victims and prevention.
Equifax Credit Bureau
1-800-525-6285 — Place a fraud alert on your credit file.
TransUnion Credit Bureau
1-800-680-7289 — Place a fraud alert on your credit file.
Experian Credit Bureau
1-888-397-3742 — Place a fraud alert on your credit file.
Frequently Asked Questions
Find answers to common questions about our checking accounts and services.
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Report suspicious activity immediately. Call us now or report a lost or stolen card.